Factory Support for Cabinet Handles
YANGRIVO makes zinc alloy and aluminum cabinet handles. What we can do for you is quotation, samples, export packing, and a clear claim path if a batch has a factory defect. We do not send repair teams overseas.
Handles are hardware, not machines. After-sales here means the goods: finish, hole spacing, quantity, and cartons. We reply by email or WhatsApp. We do not send engineers abroad to repair a pull on a cabinet door.
Factory defects, with photos
If plating peels, hole spacing is wrong, finishes are mixed in one carton, or quantity is short, email us with the PO number, photos of the piece, and photos of the outer carton. We check against the production record.
Confirmed factory defects are replaced in a later shipment or credited on the next invoice. Damage from cutting, drilling, or polishing on site is not a factory claim. Transit crushing should be recorded with the forwarder as well.
Email and WhatsApp, not a service crew
Sales replies on quotation, samples, and claims during China working hours. A video call is useful when you want to review a sample finish or carton mark. It is not for remote troubleshooting of a handle that is already on a door.
We do not offer 24/7 monitoring or on-site meetings at your warehouse. One sales contact and the photos you send are enough to move a claim.
Spare pieces, not engineers abroad
We do not dispatch technicians overseas. A cabinet handle is replaced, not repaired on the job site. After we agree the defective quantity, we ship replacements with your next order, or a small parcel if the qty is urgent and freight is agreed.
If you regularly need a few extra pieces for installer breakage, say so on the order and we can pack them in the same carton.
Send the model or PO number, quantity, and photos if something is wrong with the goods. We will reply by email or WhatsApp.
